Privacy

Last updated: May 4, 2026

Data controller

For purposes of data protection laws, the data controller is encodevideos.com.

Contact: hello [at] encodevideos.com

For GDPR-related inquiries from users in the European Economic Area, contact the same address. We will respond to verifiable requests within 30 days.

How video processing works

When you use the encoder on encodevideos.com, video processing is designed to occur locally in your browser using your device’s resources.

Under normal operation:

• Your video is not uploaded to our servers.
• We do not store or retain your video.
• We do not have access to your file at any point in the encoding process.

This design depends on your browser and environment. If this behavior changes, this policy will be updated before the change is released.

There is one exception, described separately below: if you contact support and choose to upload a file as part of a support request, that file does leave your device. That flow is opt-in and clearly labeled as an upload when you use it. The encoder itself never uploads.

What stays in your browser

Under normal use of the encoder, the following are processed locally and are not transmitted to us:

• Your video file
• The filename
• Video metadata (duration, resolution, codec, etc.)
• Any edits you apply
• The encoded output file

Personal data we collect

We intentionally limit data collection. The only data we collect falls into the three categories below.

1. Limited analytics data (non-identifying)

We collect coarse, event-based data to operate and improve the service:

• page_view (page path)
• file_loaded (coarse size, format, duration, resolution categories)
• encode_started / encode_completed / encode_failed (mode, outcome, coarse timing)
• browser_tier (general capability category)

This data:

• does not include file contents or filenames
• does not include exact measurements
• is not linked to a persistent identifier or profile
• is not used for advertising

2. Technical data (transient)

We may process limited technical data such as:

• IP address (for rate limiting and security)

This data is:

• processed transiently
• not intentionally stored in our application databases
• not linked to analytics events

Note: infrastructure providers (e.g., hosting/CDN) may temporarily log IP addresses as part of standard operations.

3. Support data (only if you choose)

If you contact support and upload a file, we may collect:

• The file
• The filename
• A support ticket reference

Retention: 30 days, then automatically deleted.

This is the one path on encodevideos.com that involves uploading a file, and it only runs when you explicitly use the support upload flow.

CCPA/CPRA disclosure: categories of personal information

For California users, the following table summarizes the categories of personal information we collect under CCPA/CPRA, broken out by the regulation’s required dimensions.

Past 12 months: in the past 12 months, we have collected the categories of personal information listed above. We have not sold or shared personal information, as those terms are defined under CCPA.

We do not sell or share personal information.

Legal bases for processing (GDPR)

If you are in the European Economic Area (EEA), we rely on the following legal bases:

Legitimate interests (Article 6(1)(f))
To operate, maintain, and improve the service (e.g., reliability analytics, rate limiting).

Consent (Article 6(1)(a))
For optional actions you take, such as uploading a file to support.

We balance our legitimate interests against your privacy by:

• minimizing data collection
• using coarse, non-identifying categories
• avoiding tracking or profiling

How we use personal data

We use collected data only to:

• Operate and maintain the service
• Diagnose errors and improve performance
• Protect against abuse (rate limiting, security)
• Provide support when requested

We do not:

• sell or share personal information, as those terms are defined under CCPA
• use data for advertising
• engage in automated decision-making or profiling, as defined under GDPR Article 22 or CCPA

Data retention

• Analytics data: retained only as long as necessary for service operation and improvement
• Support uploads: deleted after 30 days
• Transient technical data (e.g., IP): not retained beyond operational necessity

Your rights

Depending on your location, you may have the following rights.

Under GDPR (EEA users)

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Data portability
• Withdraw consent (where applicable)
• Lodge a complaint with a supervisory authority

Under CCPA/CPRA (California users)

• Know what personal data is collected
• Request deletion of personal data
• Correct inaccurate personal data
• Opt out of “sale” or “sharing” (note: we do not sell or share personal data)
• Non-discrimination for exercising your rights

Other jurisdictions

If you are outside the EEA and California, you may have similar rights under your local data protection law. Contact us at the email below and we will work with you in good faith.

Because we collect minimal and generally non-identifying data, we may not be able to associate data with a specific individual.

To exercise your rights, contact: hello [at] encodevideos.com

Do Not Track and privacy signals

If your browser sends a Do Not Track (DNT) signal, we attempt to disable analytics collection.

We also aim to honor recognized privacy signals such as Global Privacy Control (GPC) where supported.

Cookies and local storage

We do not use cookies for analytics or advertising.

We may use browser localStorage to remember UI preferences. This data:

• stays on your device
• does not include video files or metadata

Third-party processors

We do not use third-party analytics or advertising tools (such as Google Analytics).

However, we rely on service providers for infrastructure (e.g., hosting, storage, CDN). These providers may process limited technical data on our behalf under appropriate data protection agreements.

International data transfers

If you are located outside the United States, your data may be processed in the United States or other jurisdictions where our service providers operate.

Where required, we rely on appropriate safeguards (such as standard contractual clauses).

Security

We implement reasonable technical and organizational measures, including:

• Encryption in transit (HTTPS)
• Access controls
• Data minimization by design

Children’s privacy

This service is not directed to children under 13. We do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA). If we learn that we have collected personal information from a child under 13, we will delete that information promptly. Parents who believe their child has provided personal information may contact hello [at] encodevideos.com.

Changes to this policy

If we make material changes, we will update this page before those changes take effect and update the “Last updated” date.

Contact

Questions or requests: hello [at] encodevideos.com